Frequently asked questions

Yes — inside Amman, for orders that reach us before 5 PM. Orders received after the cutoff are prepared and delivered the next day; for the other governorates, the earliest available date is shown at checkout. On peak days such as Valentine's Day and Mother's Day it is best to order early.

To all 12 governorates of Jordan. Same-day delivery is available inside Amman only, and delivery to the other governorates may need extra time depending on the location. The full governorate table is on the delivery and payment page.

Delivery is 3 JOD inside Amman and 5 JOD to the other governorates. The fee is calculated automatically at checkout from the governorate you choose.

Yes. The delivery date and window are chosen at checkout. Delivery happens within a window rather than at an exact minute, because traffic and order volume affect the timing. For time-sensitive occasions, choose an earlier window.

Our published opening hours are Saturday – Thursday, 9 AM – 10 PM. Friday can still be selected as a delivery date at checkout, and we contact you to confirm the timing when needed.

The recipient's name, a phone number we can reach, and the governorate and address with the nearest landmark. These are what the driver relies on to arrive on time.

Yes. A later delivery date can be selected at checkout — a good way to plan ahead for birthdays and occasions. The arrangement is prepared on schedule so it arrives fresh on the day you chose.

Pick an arrangement and add it to the cart, then complete the order with the recipient's details, the delivery date and window and your gift-card message, and choose Cash on delivery or CliQ transfer. A confirmation page then shows your order number.

Yes — the gift card is free with every order. You write the message in a dedicated field at checkout, up to 500 characters, in Arabic or English, and we attach it on an elegant card with the arrangement.

No. No invoice or price goes with the arrangement; the card carries your message only.

No — you can check out as a guest. An account only lets you view your past orders; it stores no addresses and no payment details.

Two: Cash on delivery, or CliQ transfer. Card payment is not available at the moment.

You pay the driver in cash, in Jordanian dinars, when the arrangement is handed over. If it is a gift for someone else, you can pay in advance via CliQ so the recipient is not asked for anything.

Your CliQ alias appears at checkout and on the confirmation page: MALIK7MB. After transferring, send the payment confirmation together with your order number via WhatsApp; preparation starts once the transfer is confirmed.

Jordanian dinars (JOD). The delivery fee is added separately at checkout, based on the governorate.

CliQ is an instant transfer made from inside your own banking app; no card or account details are shared with us. We receive the transferred amount only and match it to your order number.

Fresh flowers usually last 4 to 7 days with the right care. Change the water every two days, trim the stem ends at an angle, and keep the arrangement away from direct sun, heat, air-conditioning draughts and ripening fruit.

Yes. Every order is arranged by hand and prepared as close to its delivery time as possible to keep it fresh.

Flowers are a natural, seasonal product, so a specific variety or colour is occasionally unavailable. It is then replaced with flowers of equal or greater value that match the original design and palette. If a preference must not be substituted, please tell us before preparation begins.

Each order is arranged to match the photo as closely as possible in style, colour and size. Because flowers are natural, fine details can vary between arrangements while the value and standard stay the same. Photos are representative.

Hand-tied bouquets, vase arrangements and flower boxes, plus luxury arrangements. You can browse by arrangement type or by occasion in the shop.

Please contact us within 24 hours of receipt, with clear photos and your order number, via WhatsApp or on +962 78 091 2849. After reviewing the case we provide a replacement or a suitable resolution.

Flowers are perishable, so they cannot be returned after delivery like ordinary goods. If there is a genuine defect or a mistake on our side, we provide a replacement or a suitable resolution after reviewing the case.

The driver tries to call the recipient to arrange the handover, so please make sure the phone number and address are correct when ordering. An additional delivery fee may apply to a second attempt if delivery failed for reasons outside our control.

Circumstances such as traffic, weather or peak volume can arise. If your order has passed its window, please contact us on +962 78 091 2849 and we will follow it up.

From the order-tracking page, using your order number and the email you used at checkout. We contact you by phone or WhatsApp if we need to confirm a detail.

You can change or cancel as long as preparation has not started. Please contact us as soon as possible on +962 78 091 2849. Once preparation has begun or the order is out for delivery, changes and cancellation are no longer possible because flowers are perishable.

By phone or WhatsApp on +962 78 091 2849, or by email at info@fantastic-flowers.com. Opening hours: Saturday – Thursday, 9 AM – 10 PM. Address: Mecca Street, Amman, Jordan.