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This policy explains what we collect when you visit the site or place an order, why we collect it, who we share it with, and how long we keep it. We are a flowers and gifts shop on Mecca Street, Amman, Jordan delivering to every governorate in Jordan, and we collect only what is needed to fulfil your order and support you.
Information we collect
Order details: your name, phone number and email address; the recipient's name, phone number, governorate and address; the delivery date and window; and the gift-card message you write.
If you enter your email on the checkout page but do not complete the order, we may keep it together with the list of items in your cart in order to send one cart reminder. That data is deleted automatically within seven days, and you can ask us to stop the reminder by replying to the message or contacting us.
If you create an optional account, we store your sign-in details and order history. An account is not required in order to place an order.
Limited technical data produced by browsing the site, such as pages viewed and device type, through the cookies and measurement tools described below.
We never collect or store credit or debit card numbers.
How we use your information
To fulfil your order: preparing the arrangement, arranging delivery on the chosen date and window, and printing the gift card with your message.
To contact you about the order by phone, WhatsApp or email, to confirm delivery details or resolve an issue.
To send the single abandoned-cart reminder described above.
To understand site use in aggregate and improve browsing and ordering.
We do not sell your personal information, and we do not share it with anyone for their own marketing.
The recipient's details and the gift card
For gift orders we collect the recipient's name, phone number and address for delivery only, and we do not use them for marketing.
The delivery driver is given only what is needed: the recipient's name, phone number and address, and the gift-card message. No invoice or price goes with the arrangement.
Payment information
We accept Cash on delivery and CliQ transfer only, and no payment details are entered on our site.
For CliQ, the transfer is made from inside your own banking app, and we may ask you to send the confirmation via WhatsApp so we can match it to your order number. We keep no bank account details on our servers.
Service providers that process data for us
Website hosting and delivery, the store and order system on our admin domain, an email-sending service, and a temporary storage service used for the cart reminder and for sign-in rate limiting.
A Google Maps embed on the contact page, which loads from Google's servers when the page opens.
Measurement and advertising tags from Google and Meta, which only run when they are enabled in the site's settings.
We share with these providers only what the service requires. We may also disclose information where the law requires it or on a lawful request from a competent authority in Jordan.
Cookies and measurement
We use cookies and browser storage to keep your cart contents, remember your language and preferences, and keep your account signed in.
When measurement and advertising tags are enabled, they may set their own cookies to measure visits and campaign performance. You can manage or disable cookies in your browser settings, though the cart and checkout may not work properly without them.
Retention and security
We keep order data for as long as needed to fulfil the order, provide support and handle any complaint, and to meet record-keeping and tax obligations under Jordanian law.
Abandoned-cart reminder data is deleted automatically within seven days. Account data is kept for as long as the account exists.
We apply reasonable organisational and technical measures to protect information and limit access to those who need it to serve you. Even so, no method of transmission or storage is completely secure.
Your rights
You have the right to access the personal information we hold about you, correct anything inaccurate, and ask us to delete it where we are no longer required to keep it.
If you have an account you can update your details at any time or ask us to close it. To exercise any of these rights, contact us using the details below. We may need to verify your identity first, to protect your data.
Contact us
For any question about this policy or about your data: phone or WhatsApp +962 78 091 2849, email info@fantastic-flowers.com, address Mecca Street, Amman, Jordan, opening hours Saturday – Thursday, 9 AM – 10 PM.
We may update this policy from time to time; the date of the last update is shown at the top of this page.